Our Policies

1. Privacy Policy

Veera Matrimony (“we”, “our”, “us”) provides online matrimony and matchmaking services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Account details: name, email, mobile number, password, and profile-for selection (For Me, My Brother, My Child).
• Profile details: date of birth, gender, religion, mother tongue, caste, sub-caste, city, education, company, monthly in-hand salary, property value, parents’ details, hobbies, and partner preferences.
• Photos & verification: profile photos and, when required, selfie / face-matching data used for identity checks.
• Usage data: device/browser information, IP address, pages visited, and interaction logs needed to secure and improve the service.

How we use your information

• Create and display your matrimony profile to eligible members.
• Suggest matches based on preferences such as age, community, location, and partner gender preference.
• Verify authenticity (including mandatory face verification for self-created profiles).
• Send OTP, account alerts, and service communications.
• Prevent fraud, misuse, and unauthorized access.

Sharing of information

We do not sell personal data. Profile information may be visible to other members according to your privacy and membership settings. Limited data may be shared with trusted service providers (hosting, SMS, payment processors) only to operate Veera Matrimony, under confidentiality obligations. We may disclose information if required by law or to protect members’ safety.

Data retention & security

We retain profile and account data while your membership remains active and for a reasonable period afterward for legal, dispute, and safety purposes. We use technical and organizational measures to protect data, but no online system can guarantee absolute security.

2. Terms of Use

By registering on Veera Matrimony, you agree to these Terms of Use. If you do not agree, please do not create an account.

Eligibility

• You must be at least 18 years old.
• You must provide accurate information about yourself or a family member you are authorized to represent.
• Profiles created for “My Brother” or “My Child” must be managed responsibly and with consent of the person concerned (where applicable).

Your responsibilities

• Keep login credentials confidential.
• Do not post false, misleading, offensive, or illegal content.
• Do not solicit money, investments, or financial favors from matches.
• Do not scrape, copy, or misuse member data outside the platform.
• Use chat and contact features respectfully and only for genuine matrimonial interest.

Our rights

We may suspend, restrict, or permanently remove accounts that violate these terms, fail verification, or create safety risk for other members. We may update features, membership plans, and these policies from time to time.

3. Verification & Photos

• For Me profiles: selfie / face verification is mandatory before full access.
• My Brother / My Child profiles: face verification is optional but recommended for trust.
• Uploaded photos should clearly show the person whose profile is created. Do not upload someone else’s photo without permission.
• We may compare profile photos with live selfie checks to reduce fake accounts.

4. Community Guidelines

Veera Matrimony is a respectful matrimony community. The following are not allowed:

1. Harassment, hate speech, threats, or abusive language.
2. Requests for money, OTP codes, bank details, or gifts.
3. Sharing explicit content or non-consensual images.
4. Impersonation or creating multiple deceptive profiles.
5. Advertising businesses or unrelated commercial services.

Report misuse from the Safety Centre or by emailing support. We review reports and take action based on severity.

5. Memberships & Payments

• Some features (direct chat, phone views, priority listing) require a paid plan.
• Prices, plan duration, and benefits are shown at checkout before payment.
• Unless stated otherwise for a specific offer, membership fees are non-transferable.
• Refunds, if any, follow the money-back / cancellation terms published for that plan.
• Failed or disputed payments may temporarily limit premium access until resolved.

6. Contact & Privacy Requests

For privacy questions, data correction/deletion requests, or policy concerns, contact us:

Grievance officer (IT Rules, 2021)

Details below are placeholders and will be updated with the appointed officer.